Booking and payment

Event rentals are paid in full when you book. Construction and long-term rentals pay the first 28-day cycle at delivery. We accept credit cards, debit cards and checks. Approved business accounts can be invoiced.

Your quote lists the unit, delivery, pickup, servicing and sales tax. We do not add fuel surcharges, card fees or end-of-rental removal fees.

Billing cycle and renewal

Long-term rentals bill in 28-day cycles, not calendar months. A rental renews for another 28 days unless you call or text to request pickup. Billing stops on the day you request pickup, and no new cycle starts after that day.

Event rentals

Weekend event units are delivered on Friday and picked up on Monday unless we agree on other dates. The event price covers that window. Mid-event servicing for events longer than 2 days can be added at booking.

Cancellation and changes

You can cancel at no charge up to 48 hours before the scheduled delivery. Cancellations inside 48 hours carry a $50 trip fee, and the rest is refunded to the original card within 5 to 10 business days. Once a unit is delivered, the event price is earned.

You can change unit types or add units up to 24 hours before delivery, subject to availability.

Same-day delivery

Same-day delivery is available on weekdays for orders placed by 12 PM, when a truck and unit are free. A same-day fee is listed on your quote before you pay.

Site access and placement

You are responsible for a safe, level, firm spot the truck can reach: about 10 feet wide with 12 feet of overhead clearance and no low wires. If the driver cannot reach or safely place the unit, we will call you. A second trip to a blocked site may carry a trip fee.

We are not responsible for ruts or marks on lawns or soft ground when the unit is placed where you directed.

Care of the units

Units stay our property. You are responsible for loss, theft, fire, vandalism or damage beyond normal wear while the unit is on your site, including tipping caused by moving the unit. Report damage right away so we can swap the unit. Do not move a unit with waste in the tank.

Servicing

Long-term rentals include 1 service visit per week. Extra visits can be ordered at any time and are billed per visit. If a locked gate or blocked path stops a scheduled service, the visit counts as completed.

Pickup

Call or text to request pickup on long-term rentals. Pickup usually happens within 1 to 2 business days. Event pickups are already scheduled.

Contact

Roger Rental Works, 3794 Tag Rd, Chattanooga, TN 37411. Phone (423) 220-8808.

Rental Terms and Cancellation Policy